At Aero Hofe, we want you to be 100% satisfied with your kitchenware purchase. If for any reason you are not delighted with your order, we provide a clear, customer-friendly 30-Day Money-Back Guarantee.

1. Return Conditions

• The return request must be made within 30 days of delivery.
• Items must be brand new, unused, and in their original packaging with all included accessories, manuals, and protective inserts.
• Proof of purchase (order number or confirmation email) is required.

2. Return Shipping Costs

• Defective, Broken, or Incorrect Items: If your item arrived broken, defective, or incorrect, Aero Hofe covers 100% of return shipping. We will email you a prepaid return shipping label at zero cost to you.
• Customer Remorse / Change of Mind: If you choose to return an item due to personal preference, the buyer is responsible for return postage via a trackable carrier service. We do NOT charge any restocking fees.

3. Return Instructions

1. Contact us at contact@aerohofe.com or call (508) 801-7672 with your Order ID and reason for return.
2. Our support team will issue a Return Merchandise Authorization (RMA) number and return shipping label/instructions.
3. Securely package the item and send it to our warehouse:
   Aero Hofe Returns Department
   RMA #[Your Order Number]
   87 Gill St, Avon, MA 02322, United States
4. Once inspected (1-2 business days), your refund is approved.

4. Refund Timelines

Refunds are credited directly to your original payment method (PayPal / Credit Card via PayPal Payments). Processing takes 3 to 5 business days following inspection approval.