Frequently Asked Questions

Quick answers to common questions about shopping with Aero Hofe.

Q: Do you offer free shipping?

A: Yes! We provide 100% Free Standard Shipping on all domestic orders across the United States. Processing takes 1-2 business days, followed by 3-5 business days transit time via UPS, FedEx, or USPS.

Q: What is your return policy?

A: We offer a 30-Day Money-Back Guarantee. You can return any item within 30 days of delivery. For damaged or defective items, we provide a prepaid return label free of charge.

Q: Are your appliances and cookware authentic?

A: Absolutely. Every product sold on Aero Hofe is 100% genuine, brand new, and comes with the full original manufacturer warranty intact.

Q: What payment methods are accepted?

A: We accept PayPal, PayPal Credit, and all major debit/credit cards (Visa, MasterCard, American Express, Discover). All payments are protected by 256-bit SSL encryption.

Q: How do I contact customer support?

A: You can call us at (508) 801-7672 or email contact@aerohofe.com. Our team is available Monday through Friday from 9:00 AM to 5:00 PM EST.